Responsible Gaming

Responsible gaming at Sg Casino on sg-aussie.com means approaching casino entertainment in a conscious, informed and controlled way. Gambling should remain a form of leisure, not a way to earn money or solve financial problems. Our goal is to provide you with clear tools, information and support so you can make your own decisions, set personal boundaries and recognise potential risks in time.

Sg Casino, operated offshore by Liernin Enterprises LTD, is committed to protecting Australian players as far as reasonably possible within its Curaçao/Marshall Islands regulatory framework. While we do not hold an Australian licence, we voluntarily apply recognised industry standards on player protection, including account limits, self-exclusion options and signposting to independent professional help. If you feel your gambling is getting out of control, our support team is available to assist you confidentially and to help you implement protective measures on your account.

Risk Awareness

Gambling always involves financial risk and the possibility of harm. Understanding the early warning signs of problematic gambling behaviour helps you act before serious damage occurs. The following indicators do not in themselves constitute a diagnosis, but they are commonly associated with emerging or existing gambling problems.

Common signs of potential gambling harm

• Increased frequency and intensity of play: You are betting more often, playing for longer sessions than planned, or raising stakes to "chase" previous losses.
• Preoccupation with gambling: You frequently think about the casino outside of play (planning the next session, replaying past games, or focusing on how to recover losses).
• Spending beyond your means: You deposit money needed for rent, bills, food, loans or other essentials, or you borrow money or use credit to gamble.
• Loss of control: You find it difficult to stop, even when you have set a limit or told yourself that you would stop after a certain time or amount.
• Emotional changes: You feel guilt, shame, anxiety, irritability or depressed mood related to gambling, or you gamble to escape from stress or negative feelings.
• Concealment and conflict: You hide your gambling from family or friends, lie about amounts spent, or experience arguments and relationship strain because of gambling.
• Practical consequences: You are missing work or studies, neglecting responsibilities, selling possessions, or facing debt collection due to gambling.

Self-assessment: check your current gambling behaviour

Consider the following statements and answer honestly "yes" or "no". If you answer "yes" to several statements, we strongly recommend using our responsible gaming tools and contacting a professional support service.

• In the last 12 months, have you spent more money on Sg Casino or other gambling than you could comfortably afford to lose?
• Do you often gamble longer than you intended or find it hard to stop once you start playing?
• Have you ever tried to win back money you lost by immediately depositing and playing again ("chasing losses")?
• Have you ever borrowed money, sold belongings or used credit cards or payday loans specifically to fund gambling?
• Have you lied to family, friends or colleagues about how much time or money you spend on gambling?
• Do you feel restless, irritable or low when you try to cut down or stop gambling?
• Has gambling caused you financial problems, relationship difficulties, work or study issues, or legal troubles?

If you recognise yourself in these descriptions, please consider taking an immediate break, setting stricter limits or requesting self-exclusion, and contact a specialist helpline listed in the support resources section below.

Limits & Tools

Sg Casino provides a range of voluntary tools on sg-aussie.com to help you control your gambling. These tools are designed to support you in keeping play within personally acceptable boundaries. You can change most settings directly in your player account; in some cases, our support team will need to assist for your protection.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Sg Casino account on sg-aussie.com and go to the "My Account" or "Profile" section in the main menu.
2. Open the responsible gaming area: Select "Responsible Gaming" or "Limits & Controls". You will see options such as "Deposit Limits", "Time Limits" and "Self-Exclusion".
3. Select the limit type: Choose "Deposit Limits" and then specify whether you want a daily, weekly or monthly cap on deposits.
4. Enter your limit: Type the exact amount in AUD that you can afford to lose within the selected period (for example, AUD 50 per day, AUD 150 per week or AUD 300 per month). Ensure this amount is below your disposable income after essential expenses.
5. Confirm and save: Review the chosen amounts and period, then click "Save" or "Confirm". A confirmation message will appear and your new limit will apply immediately or from the next period, depending on the setting.

Important protection rule: You may request to lower your deposit limits at any time and such reductions will generally take effect immediately. Any request to increase or remove limits may be subject to a cooling-off period (for example 24 hours or longer) and additional checks. Sg Casino reserves the right to refuse a limit increase if we identify signs of potential harm.

Time spent limits and session tools

To help you manage the time you spend gambling, we offer time-based controls in the same "Responsible Gaming" or "Limits & Controls" section of your account.

• Session time limit: Set a maximum duration for each continuous session (for example, 30, 60 or 120 minutes). Once this limit is reached, you will receive an on-screen alert and may be automatically logged out or required to confirm that you wish to continue.
• Reality checks: Enable pop-up reminders at fixed intervals (for example, every 15, 30 or 60 minutes) showing how long you have been playing and your net result (wins or losses) for that session.
• Login time limits: Set a daily or weekly maximum number of hours that your account can be actively logged into casino games.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel that you need a brief pause to regain control, you can request a short "Time-Out" without fully self-excluding.

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select duration: Choose a pause period, typically 24, 48 or 72 hours. During this time, you will not be able to place bets or make deposits.
3. Confirm request: Read the summary of the consequences and click "Confirm" or "Activate Time-Out". You will receive an on-site notification or e-mail confirming activation.
4. During the Time-Out: You may still be able to log in for account review or withdrawals, depending on the configuration at the time of your request, but you will not have access to real-money games.

Note: A Time-Out cannot be cancelled early. It will automatically expire at the end of the selected period. If you believe you require a longer break or are experiencing ongoing difficulties, you should consider self-exclusion as described below.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who recognise that they may be experiencing gambling-related harm or who wish to completely block access to Sg Casino on sg-aussie.com for a defined period or permanently. By self-excluding, you ask us to prevent you from using our gambling services, even if you later change your mind during the exclusion period.

How to request temporary or permanent self-exclusion

1. Access the self-exclusion menu: Log in (if you are still able to do so safely) and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in or feel at immediate risk, you may also contact our support team at [email protected] and request self-exclusion.
2. Select exclusion period: Choose the duration that best reflects your needs. Typical options include:
   • Short-term exclusion: 6 months
   • Medium-term exclusion: 1 - 3 years
   • Long-term or lifetime exclusion: 5 years or permanent (no automatic reopening)
3. Review and confirm: Carefully read the information about what self-exclusion means. Tick the acknowledgement box (if shown) and click "Confirm Self-Exclusion". You may be required to re-enter your password or verify by e-mail/SMS.
4. Support contact: You will receive a confirmation notice on-screen and/or by e-mail. If you need immediate emotional or practical support, contact our team at [email protected] or a specialist helpline listed in the support resources section.

Consequences of self-exclusion

• Access to account: During the exclusion period you will not be allowed to log in to your Sg Casino account or to open new accounts on sg-aussie.com. Attempts to do so may result in additional technical blocks or account closures.
• Use of services: You will not be able to deposit, place bets, receive bonuses or participate in any promotional activity. Marketing communications from Sg Casino will be limited or discontinued where technically possible.
• Account balance and withdrawals: Depending on regulatory and anti-money-laundering obligations, you may still be allowed to request withdrawal of any remaining real-money balance or cleared winnings after self-exclusion is applied. However, you will not be able to use those funds for further play. Please contact support to arrange any permitted withdrawals in line with our terms and conditions.
• Irreversibility during the term: A self-exclusion cannot normally be revoked or shortened before its expiry date. This is a protective measure to prevent decisions made under emotional or financial pressure from being reversed too quickly.
• Reactivation after expiry: For non-permanent exclusions, additional checks or a cooling-off period may apply before any account reopening. Sg Casino reserves the right to maintain a block or impose additional restrictions where there are ongoing signs of harm.

Limitation of scope: Self-exclusion on Sg Casino applies only to your account(s) with Liernin Enterprises LTD on sg-aussie.com and any directly related mirror domains operated by the same entity as far as reasonably identifiable. It does not automatically exclude you from other offshore or onshore gambling operators, including those licensed in Australia. For broader protection, please see the section on national self-exclusion schemes and blocking tools below.

Support Resources

Professional, confidential support is an essential element of responsible gaming. Sg Casino cannot provide therapeutic services, but we are committed to informing you about trusted independent organisations that assist individuals and families affected by gambling-related harm. Many of these services are free of charge or low-cost and available 24/7.

Local support for players in Australia

The following services are specifically tailored to people in Australia or have dedicated Australian access points. Contact details and hours are provided based on publicly available information as at 2026; please verify on the organisations' websites for current details.

• Gambling Help Online (Australia-wide)
  Website: gamblinghelponline.org.au
  Services: 24/7 confidential online chat, e-mail support and forum; resources and self-help tools.
  Languages: English, with access to interpreter services via the Translating and Interpreting Service (TIS National).
• National Gambling Helpline (Australia)
  Phone: 1800 858 858 (free call within Australia)
  Hours: 24 hours a day, 7 days a week.
  Services: Immediate phone counselling, information and referral to local face-to-face services.
• Lifeline Australia (for crisis support, not gambling-specific)
  Phone: 13 11 14 (within Australia)
  Website: lifeline.org.au
  Hours: 24/7 crisis support and suicide prevention.
  Note: Can be contacted when gambling-related stress leads to emotional crisis.
• State and territory services: Each Australian state and territory also funds local Gambling Help services (for example, NSW Gambling Help, Gambling Help Queensland, Victorian Gambler's Help). Contact the National Gambling Helpline on 1800 858 858 for referral to services in your area.

Confidentiality notice: These services are independent of Sg Casino and Liernin Enterprises LTD. Conversations with them will not be shared with us and will not affect your account status, unless you specifically consent or request us to apply additional protections.

International support organisations

National self-exclusion schemes (examples)

In addition to the account-level self-exclusion options provided by Sg Casino, several jurisdictions operate centralised self-exclusion schemes. These are particularly relevant if you also use licensed gambling services in those countries. While they may not directly apply to offshore sites such as sg-aussie.com, they can help reduce your overall exposure to gambling.

• United Kingdom - GAMSTOP
  Website: gamstop.co.uk
  Coverage: Enables UK-resident players to self-exclude from all online gambling operators licensed by the UK Gambling Commission for a chosen period (6 months, 1 year or 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: Information via the Spanish Directorate General for the Regulation of Gambling at ordenacionjuego.es
  Coverage: Central exclusion register preventing access to licensed gambling operators in Spain for registered individuals.

Australian note: Australia does not yet operate a single national online self-exclusion register for all offshore operators. However, many local (onshore) providers have their own self-exclusion systems and some land-based venues offer venue bans. Contact the National Gambling Helpline (1800 858 858) for information on self-exclusion options in your state or territory.

Blocking software and device-level tools

Blocking software can help you technically restrict access to gambling content across multiple operators, including those located offshore. These tools are independent of Sg Casino.

• Gamban - gamban.com
  Paid software that blocks access to a wide range of gambling websites and apps across installed devices.
• BetBlocker - betblocker.org
  Free gambling-blocking software with optional "restriction periods" to prevent uninstallation or changes for a chosen time.
• Device-level parental controls and DNS filters: Many routers, mobile operating systems and security suites (for example, family filters, DNS-based blocking) allow you to block access to gambling content categories at network level.

Family and affected others support

Family members and partners of people experiencing gambling problems may need their own support, separate from the gambler. Many of the services listed above, including Gambling Help Online and the National Gambling Helpline, offer specialised assistance for affected others, such as counselling, support groups and financial counselling. See also the "Help for Family" section below for additional information.

Confidentiality and independence: All external organisations and tools mentioned here are independent of Sg Casino, Liernin Enterprises LTD and any associated brands. We do not control their services or data processing. Interactions with them are subject to their own terms and privacy policies. We recommend verifying that any application or service is suitable for your device and personal situation before use.

Help for Family

Gambling-related harm can affect partners, children, relatives and friends. If someone close to you may have a gambling problem on Sg Casino or elsewhere, you are not responsible for their behaviour, but you can play an important role in encouraging them to seek help and in protecting your own wellbeing.

Talking to someone about their gambling

• Choose the right moment: Talk when both of you are as calm as possible and the person is not currently gambling or under the influence of alcohol or drugs.
• Use non-judgemental language: Focus on how you feel and what you have observed, using "I" statements (for example, "I'm worried because I've noticed..."), rather than blame or accusations.
• Be specific and factual: Mention concrete examples such as missed bills, time spent gambling, or changes in mood, while avoiding personal attacks.
• Offer support, not control: Emphasise that you want to support them in addressing the issue and that professional help is available. Avoid making ultimatums unless necessary for your safety or financial protection.
• Respect their readiness to change: Some people may deny or minimise the problem. You may need several conversations over time. Encourage small steps, such as calling a helpline or using a self-assessment tool.

Support groups and resources for families

• Gambling Help Online - For family and friends: gamblinghelponline.org.au provides information, self-help resources and online forums where affected others can share experiences.
• National Gambling Helpline (Australia): 1800 858 858 - Offers guidance for families, including referrals to counsellors and financial counsellors experienced in gambling issues.
• GamAnon (Families and friends of compulsive gamblers): Some regions host GamAnon meetings (associated with Gamblers Anonymous) that provide peer-support groups for relatives. Details may be listed on gamblersanonymous.org or regional sites.
• Online forums and chats: Several international platforms affiliated with Gambling Therapy and GamCare host dedicated sections for affected others, offering moderated forums and live chat options.

Recommended next steps for families

• Seek professional guidance: Contact a gambling-specific counsellor or psychologist with experience in addiction. Your GP (general practitioner) can also provide referrals to mental health specialists under Australian healthcare arrangements.
• Protect your finances: Where appropriate, consider separating bank accounts, limiting shared credit facilities, and seeking free financial counselling through Gambler's Help services or community agencies.
• Set boundaries: Clearly communicate what you can and cannot do (for example, you may decide not to lend money to cover gambling-related debts). Boundaries protect you and can help the person recognise the seriousness of the situation.
• Look after your own wellbeing: Engage in self-care, access peer support groups, and, if needed, consult a psychotherapist or counsellor for yourself. Dealing with another person's addiction can be emotionally exhausting and you deserve support.
• Emergency situations: If you believe there is an immediate risk of harm (for example, suicidal thoughts or threats of violence), contact emergency services on 000 within Australia or Lifeline on 13 11 14 for urgent assistance.

Operator's Commitment

Sg Casino, operated by Liernin Enterprises LTD and serving Australian players via offshore channels, recognises its responsibility to identify and reduce gambling-related harm as far as reasonably practicable under its Curaçao/Marshall Islands regulatory framework. While our services are not licensed under Australian law, we voluntarily implement a range of internal procedures aligned with established industry standards.

Internal risk-check and monitoring procedures

• Behavioural analysis: We monitor player activity for patterns commonly associated with heightened risk, such as rapid increases in deposit amounts, frequent failed deposit attempts, long continuous sessions, repeated attempts to reverse withdrawals, and evidence of persistent loss-chasing across sessions.
• Automated alerts: Our systems may generate internal alerts when pre-defined thresholds are reached (for example, unusually high net losses within a short period or significant deviations from a player's usual behaviour). These alerts can trigger additional checks or interventions.
• Responsible gaming messaging: We display regular reminders within the platform regarding time spent, net result and responsible gaming tools. This may include pop-ups encouraging players to review limits or take a break if extended play is detected.
• Age and identity controls: As part of our know-your-customer and anti-money-laundering measures, we apply identity verification processes aimed at preventing underage gambling and certain forms of misuse. Accounts that cannot be adequately verified may be restricted or closed.

Proactive contact and interventions

In some circumstances, Sg Casino may decide to contact you or apply account-level measures where we reasonably believe that your gambling activity indicates a material risk of harm. Such interventions may include:

• Informational contact: We may send you an e-mail or on-site message reminding you of our responsible gaming tools (limits, Time-Out, self-exclusion) if your patterns suggest increasing risk.
• Direct welfare checks: In higher-risk situations and where contact details are available, our support team may attempt to reach you by e-mail (for example, via [email protected]) to discuss appropriate protective measures.
• Imposed restrictions: Where behaviour is clearly inconsistent with safe play or where we are concerned about affordability or vulnerability, we may:
  • Reduce or block further deposits;
  • Apply temporary or permanent account suspension;
  • Decline requests to increase limits or lift restrictions; and/or
  • Refuse certain bonuses or marketing communications.

Conditions for initiating contact or restrictions: We may act, at our discretion and subject to applicable laws, when there is a combination of factors such as rapid escalation in play, multiple failed deposit attempts, indications of financial distress reported to support, or explicit requests for help from you or a verified third party. Our aim is harm minimisation, not judgement. However, our tools and monitoring are not foolproof, and we cannot guarantee that all problematic activity will be detected. You remain primarily responsible for managing your gambling behaviour and for seeking external professional support where needed.

By using Sg Casino via sg-aussie.com, you acknowledge that our responsible gaming tools and policies may evolve in line with regulatory developments in Curaçao, the Marshall Islands, other relevant jurisdictions and general industry standards, and that limitations may apply due to the offshore nature of our operations.

Updates

Responsible gaming practices and regulatory expectations evolve over time. Sg Casino therefore reviews and updates this Responsible Gaming page periodically to reflect:

• Changes to our internal policies, monitoring systems or player protection tools;
• Developments in relevant laws or regulatory guidance in Curaçao, the Marshall Islands and other applicable jurisdictions;
• Updates to contact details and services offered by external support organisations; and
• Technical changes affecting how limits, self-exclusion or blocking measures operate on sg-aussie.com.

Notification of changes:

• On-site notices: Material changes to key responsible gaming functionalities or policies may be announced via banners, pop-ups or notices within your account area when you next log in.
• E-mail communication: Where required or appropriate, we may also notify registered players by e-mail using the contact address associated with their Sg Casino account.
• Document versioning: The "last updated" date below indicates when this page was most recently revised. Continued use of our services after changes take effect constitutes your acknowledgement of the updated information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming at Sg Casino, need help applying any of the tools described above, or wish to provide feedback on how we can improve our player protection measures, you can contact us at any time.

Responsible gaming contact details

• E-mail - Responsible Gaming & Support: [email protected]
  Use this address for:
  • Requests to set or adjust limits, Time-Out or self-exclusion on your account;
  • Questions about how our responsible gaming tools operate;
  • Concerns about your own gambling or that of someone using your details; and
  • Reports of potential underage gambling or account misuse.
• E-mail - General Information: [email protected]
  For general corporate or policy-related enquiries about Liernin Enterprises LTD, our offshore operations or this Responsible Gaming page.

At the time of writing, no dedicated phone number or web contact form has been specified exclusively for the responsible gaming department. Where a telephone or live-chat channel is offered on sg-aussie.com, our customer support staff can also assist with responsible gaming enquiries and may refer complex cases to specialised internal teams.

Feedback and self-control requests

You are encouraged to contact us if:

• You wish to have additional controls applied to your account (for example, stricter limits than those available in the interface, or a manual review of your activity);
• You believe an account-level measure (such as a limit or self-exclusion) has not functioned as described;
• You require clarification regarding our monitoring practices or how we process responsible gaming-related data; or
• You want to suggest improvements to our responsible gaming tools or communication.

When contacting us, please clearly state that your message concerns "Responsible Gaming" and include your registered e-mail address and username (but never disclose your password or full payment details). Our team will aim to respond within a reasonable timeframe, taking into account the urgency of your request and any applicable regulatory obligations in our operating jurisdictions.