Privacy Policy

This Privacy Policy explains how Sg Casino, operated via the domain sg-aussie.com, collects, uses, stores, and discloses personal information of players and website visitors. It is intended for all users who access or use our website, register an account, or interact with our services in Australia via offshore access. By using sg-aussie.com, you acknowledge that your personal information will be handled in accordance with this Privacy Policy. This version is effective from 1 January 2026 and supersedes any previous versions.

Who We Are

OBSERVE: Users need to know the operator's identity, jurisdiction, and contact points responsible for privacy.

EXPAND: We clarify the offshore structure, licensing references, and designate a privacy contact for AU-facing operations.

REFLECT: This section establishes who controls your data and how you can reach us about privacy matters.

The website sg-aussie.com (referred to as "Sg Casino", "Sg Casino", "we", "us", or "our") is operated for Australian players through an offshore setup.

Operator and Legal Entity

• Operator company: Liernin Enterprises LTD
• Legal form: Limited company (LTD)
• Registered jurisdiction: Marshall Islands
• Legal address: Liernin Enterprises LTD, Marshall Islands (exact registered address not specified)
• Parent / network association: Historically associated with the Rabidi N.V. network (association subject to ongoing clarification and restructuring)

Gaming and Regulatory Context

• Offshore operation: We accept Australian players via offshore mirror domains and do not hold an Australian local gambling licence.
• Historical licence reference: Antillephone N.V. Curaçao, Licence No. 8048/JAZ (status subject to clarification; validation should be checked on the main .com domain where applicable).
• Other mentioned jurisdictions: Anjouan and the Philippines (PAGCOR) are referenced in a broader corporate context but are not confirmed licensing bases for this specific brand.
• Regulatory note: While we aim to align with recognised privacy and security standards (including EU GDPR principles as a benchmark), our primary corporate law jurisdiction is the Marshall Islands, and our gaming-related oversight has historically referenced Curaçao.

Contact for Privacy Matters

• General and support email: [email protected]
• Information and corporate contact: [email protected]
• Designated privacy contact / DPO function: reachable via [email protected] (or, if unavailable, via [email protected])
• Website: https://sg-aussie.com (official AU-facing domain and mirror/offshore access point)

If a dedicated Data Protection Officer (DPO) is formally appointed in the future, we will update this Policy with the DPO's details.

What Personal Data We Collect

OBSERVE: We collect identification, technical, financial, and behavioural data in order to provide gambling services and comply with AML/KYC expectations.

EXPAND: The categories below cover both information you provide directly and information collected automatically when you use sg-aussie.com.

REFLECT: Understanding these categories helps you see what data we handle and why.

Identification and Contact Data

• Full name, date of birth, and gender (where provided)
• Residential address, country of residence, and proof of address documents
• Email address and phone number
• Government-issued identification details and copies (e.g. passport, driver's licence) used for age, identity, and KYC verification

Account and Usage Data

• Username, encrypted password, and security settings (e.g. multi-factor authentication status)
• Account preferences, language settings, communication and marketing preferences
• Login dates and times, session IDs, pages viewed, clicks, navigation paths
• Game activity, including betting history, stakes, wins/losses, bonus use, and time spent

Technical and Device Data

• IP address, approximate geolocation (derived from IP), and ISP/connection type
• Device identifiers, device type, operating system, browser type and version
• Log files, error logs, and performance diagnostics

Payment and Financial Data

• Preferred payment method and limited card or account details as required for payment processing (full card numbers are typically tokenised or processed by payment providers)
• Deposit and withdrawal history, including amounts, currencies, timestamps, and transaction identifiers
• Verification documentation for source of funds/wealth where required by AML standards

Behavioural and Profiling Data

• Responses to bonuses and promotional offers (e.g. acceptance, usage patterns)
• Gambling behaviour indicators, such as frequency of play, game types, stake levels, and self-exclusion or limit-setting actions
• Analytics derived from your interactions to help detect problem gambling or fraud

Cookies and Similar Technologies

• Cookies: Small text files stored on your device that allow us to remember you and understand how you use the site.
• Pixels, tags, and scripts: Used for analytics, advertising (where permitted), and to measure marketing campaign effectiveness.
• Local storage and similar technologies: Used to maintain session state and preferences.

Details about specific cookies and how to control them are provided in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

OBSERVE: Our processing must rest on valid legal grounds, reflecting contract performance, consent, legal obligations, and legitimate interests.

EXPAND: Although Sg Casino operates offshore, we align our privacy approach with principles similar to the EU General Data Protection Regulation (GDPR) and recognised international standards, adapted to our corporate jurisdictions.

REFLECT: This section explains why we are lawfully entitled to process your information.

Contract Performance

• To create and administer your player account on sg-aussie.com.
• To process deposits, bets, gameplay, bonus participation, and withdrawals.
• To provide customer support, resolve technical issues, and manage your relationship with us.

Without this processing, we cannot provide our gambling services to you.

Compliance with Legal and Regulatory Obligations

• To meet anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) obligations under applicable laws and licence conditions in the relevant corporate and gaming jurisdictions (notably Marshall Islands corporate law and historically Curaçao oversight).
• To prevent fraud, money laundering, and other illegal activities related to our services.
• To keep appropriate records for statutory and regulatory reporting, audit, and tax reasons where applicable.

Legitimate Interests

• Service integrity and security: Ensuring the security of our systems, investigating suspicious activity, and protecting our business and players from abuse.
• Service improvement and analytics: Analysing aggregated usage data to improve site performance, usability, game offerings, and customer experience.
• Risk management: Monitoring gambling patterns to detect potential problem gambling, bonus abuse, or collusion, and to apply appropriate restrictions or interventions.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms and apply safeguards (e.g. pseudonymisation, access controls).

Consent

• Sending electronic marketing communications (email, SMS, push notifications) about promotions, new games, and offers from Sg Casino or its selected affiliates.
• Using certain non-essential cookies and trackers for advertising or advanced analytics.

You may withdraw your consent at any time through your account settings, unsubscribe links in communications, or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Purpose of Processing

OBSERVE: Personal data is processed for multiple, clearly defined purposes related to gaming, compliance, and platform management.

EXPAND: Each purpose corresponds to one or more legal bases described above.

REFLECT: This helps you understand why each category of data is needed.

Provision of Casino Services

• Setting up and managing your account on sg-aussie.com.
• Allowing you to deposit funds, place bets, participate in games, and withdraw winnings.
• Verifying your age and identity to ensure that only eligible persons use our services.

Customer Support and Relationship Management

• Responding to your queries, complaints, and feedback submitted via email or other channels.
• Communicating with you about service updates, account issues, and transactional information.

Compliance, Fraud Prevention, and Risk Management

• Carrying out KYC/AML checks and ongoing monitoring of transactions.
• Identifying and preventing fraudulent transactions, bonus abuse, collusion, or other prohibited conduct.
• Ensuring that self-exclusion, limits, and responsible gambling tools you set are faithfully implemented.

Service Improvement and Analytics

• Monitoring and analysing usage and performance metrics to improve our games, website, and user experience.
• Developing new features, promotions, and products based on aggregated trends.

Marketing and Personalisation

• Sending promotional communications where permitted and subject to your consent or applicable soft opt-in rules.
• Customising content and offers presented to you on-site based on your profile, preferences, and past activity.

Disclosure & Sharing

OBSERVE: We must share data with certain third parties to operate our business and comply with law.

EXPAND: We detail the categories of recipients, the circumstances of disclosure, and key safeguards.

REFLECT: This gives you transparency about where your data may go beyond Sg Casino.

Payment Service Providers and Financial Institutions

• Banks, card schemes, e-wallet providers, and other payment intermediaries that process deposits and withdrawals.
• These providers may receive identification, transaction, and limited card/account data necessary to execute the transaction, apply AML checks, and prevent fraud.

Technical and Operational Service Providers

• Hosting providers, cloud infrastructure, and content delivery networks supporting sg-aussie.com.
• IT security providers, analytics providers, communication platforms (email/SMS), and customer support tooling.
• Game providers and platform partners supplying casino content (e.g. scientific gaming content providers and related networks) where necessary for game delivery and security.

These providers act under written agreements and are required to use personal data only as instructed by us and to maintain appropriate security.

Corporate Affiliates and Business Partners

• Entities within the broader corporate group or historically associated networks (such as the Rabidi N.V. network) to the extent needed for group-level compliance, risk management, or consolidated reporting, subject to clarification following corporate restructuring.
• Marketing affiliates and advertising networks, but only where we have the necessary consent or another lawful basis for marketing or tracking activities.

Regulators, Law Enforcement, and Authorities

• Gaming and corporate regulators, financial intelligence units, tax or other authorities in the relevant jurisdictions (for example, in Curaçao where licence 8048/JAZ has been historically referenced, or in other competent jurisdictions where required).
• Law enforcement agencies, courts, and external advisers where necessary to establish, exercise, or defend legal claims or to cooperate with investigations.

Corporate Transactions

• In connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your data may be disclosed to prospective or actual purchasers and their professional advisers, subject to confidentiality obligations.

No Unauthorised Sale of Personal Data

We do not sell your identifiable personal data to third parties in the sense of transferring it for monetary consideration divorced from service provision or lawful business purposes. Any sharing for advertising or affiliate purposes is conducted under strict contractual and legal safeguards and, where relevant, based on your consent.

International Transfers

OBSERVE: As an offshore operator serving Australian players, data will routinely move across borders.

EXPAND: We identify relevant regions and describe the safeguards used to protect your information during such transfers.

REFLECT: This clarifies how we protect your data even when processed outside your home country.

Locations of Processing

• Servers and core systems may be located in data centres outside Australia, including in the European Economic Area (EEA), Curaçao, or other jurisdictions commonly used for online gaming infrastructure.
• Corporate management and support functions may operate from the Marshall Islands or other countries.
• Some service providers (e.g. cloud, analytics, communication services) may process data in the EEA, the United States, or other regions.

Safeguards for Cross-Border Transfers

• We use contractual protections such as data processing agreements and, where relevant, standard contractual clauses or equivalent mechanisms recognised under leading privacy frameworks (e.g. GDPR) when engaging service providers in countries that may not have the same level of data protection.
• We require all recipients to implement appropriate technical and organisational security measures.
• Where possible, we minimise and pseudonymise data prior to transfer and limit access strictly to individuals who need it for the specified purposes.

By using sg-aussie.com, you acknowledge that your information may be processed in these locations, subject to the safeguards above.

Data Retention

OBSERVE: We cannot keep personal data indefinitely; however, gambling, AML, and corporate rules often require multi-year retention.

EXPAND: Retention periods vary by category and are tied to the purposes of processing and legal obligations.

REFLECT: This section explains how long we keep your data and when we anonymise or delete it.

General Retention Principles

• We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable laws and regulations.
• When data is no longer needed, we will either delete it securely or irreversibly anonymise it so it can no longer be linked to you.

Indicative Retention Periods

• Account and identification data (KYC records): Typically retained for the duration of your account and for up to 5 - 7 years after account closure, to comply with AML, regulatory, and record-keeping obligations.
• Transaction and betting history: Retained for at least 5 years from the date of the last transaction or account closure, whichever is later, to support audits, dispute resolution, and AML investigations.
• Customer support communications: Kept for 3 - 5 years after resolution of the case, depending on the nature of the interaction and potential legal exposure.
• Marketing data: Retained while you remain subscribed to marketing communications and for a short period (normally not exceeding 2 years) after you withdraw consent, to document your preferences and ensure compliance with non-contact obligations.
• Technical logs and security data: Retained for 1 - 3 years for security, fraud prevention, and service integrity, or longer if needed for a specific investigation.

Criteria for Deletion

• Expiry of applicable statutory limitation or retention periods.
• Successful completion of account closure and any outstanding regulatory checks.
• Resolution of disputes or investigations requiring the data.
• A valid request from you to delete data, where such deletion is not overridden by our legal obligations or overriding legitimate interests.

Your Rights

OBSERVE: Data subjects require clear articulation of their rights to control personal information.

EXPAND: While Sg Casino is not an EU or Mexican operator, we model our user-rights framework substantially on GDPR-aligned principles and comparable international privacy norms.

REFLECT: This section describes what you can ask us to do with your data and how we will respond.

Overview of Rights

• Right of access: You can request confirmation whether we process your personal data and obtain a copy of such data, together with information about its use.
• Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You can request deletion of your data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis), or where processing is unlawful. This is subject to our legal and regulatory retention duties.
• Right to restriction: You may request that we temporarily suspend processing of your data in certain situations, for example, while we verify accuracy or consider an objection.
• Right to object: You can object to processing based on our legitimate interests, particularly for direct marketing. We will stop processing unless we have compelling legitimate grounds or require the data for legal claims.
• Right to data portability: You can request that we provide certain personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible and where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent: Where we rely on your consent (for example, for marketing or non-essential cookies), you may withdraw it at any time using your account settings, unsubscribe options, or by contacting us.

How to Exercise Your Rights

1. Submit a request: Contact us via [email protected] (or [email protected] if the privacy address is unavailable). Please:
   • Specify which right you wish to exercise.
   • Provide sufficient information to identify your account (e.g. username, registered email).
2. Verification: To protect your data, we may request additional information to verify your identity before acting on the request, especially for access, portability, or erasure.
3. Response timeframe: We aim to respond within 30 days of receiving a complete request. For complex or multiple requests, this period may be extended by a further 30 days, in which case we will inform you of the extension and reasons.
4. Fees: We provide responses free of charge. If requests are manifestly unfounded or excessive (for example, repetitive), we may charge a reasonable fee or refuse to act, in line with recognised international privacy standards.

Note: References in this section to concepts similar to those in the EU GDPR and certain non-EU privacy regimes (including Latin American frameworks) are provided as a benchmark for best practice. They do not imply that EU or Mexican law directly governs our relationship, but illustrate the level of protection we endeavour to provide.

Cookies & Tracking Technologies

OBSERVE: Cookies are essential for running an online casino but require clear explanation and control options.

EXPAND: We distinguish between types of cookies and clarify which are optional versus strictly necessary.

REFLECT: This enables you to manage how we track and personalise your experience.

Types of Cookies We Use

• Session cookies: Temporary cookies that exist only while your browser is open and are deleted when you close it. They enable essential functions such as logging in and maintaining your session across pages.
• Persistent cookies: Cookies that remain on your device for a defined period or until you delete them. They help us remember your preferences and improve your experience on return visits.
• First-party cookies: Set directly by sg-aussie.com to support core site functions, security, and basic analytics.
• Third-party cookies: Set by service providers, such as analytics tools, affiliate tracking platforms, and (where allowed) advertising networks.

Purposes of Cookies

• Strictly necessary / functional: Required for the website and games to function properly, to manage sessions, authenticate users, prevent fraudulent use of user accounts, and remember technical choices (such as language or region).
• Analytics and performance: Help us understand how visitors use the site, which pages are popular, and how games perform, so we can improve functionality and user experience. Data is generally aggregated.
• Advertising and marketing (where used): Used to measure the effectiveness of our marketing campaigns and, where applicable, to tailor promotional content to your interests. These may be set by us or our partners (for example, affiliate networks).

Managing and Disabling Cookies

• Browser settings: Most browsers allow you to:
  • Block all cookies;
  • Block cookies from specific sites;
  • Delete cookies when you close your browser; or
  • Receive alerts before a cookie is stored.
  Please refer to your browser's help section for specific instructions.
• On-site controls: Where provided, you can use our cookie banner or preferences panel to accept or reject non-essential cookies.
• Impact of disabling cookies: If you block or delete certain cookies, some features of sg-aussie.com (including gameplay, login persistence, and personalised settings) may not function correctly.

Data Security

OBSERVE: Online gambling environments require robust, multi-layer security safeguards.

EXPAND: We describe technical, organisational, and procedural controls applied to protect your data.

REFLECT: While no system is absolutely secure, these measures substantially reduce risk.

Technical Measures

• Encryption in transit: We use Transport Layer Security (TLS 1.2+) or higher to encrypt data transmitted between your device and our servers.
• Encryption at rest: Sensitive data (such as passwords and key financial identifiers) is stored using industry-standard cryptographic techniques (hashing, salting, or encryption).
• Access controls: Access to production systems and databases is restricted based on the principle of least privilege and protected by strong authentication mechanisms, including multi-factor authentication where feasible.
• Network security: Firewalls, intrusion detection/prevention systems, and segmentation are used to protect internal networks from unauthorised access.

Organisational and Procedural Measures

• Security policies: We maintain internal policies and procedures governing data protection, secure development, access management, and incident handling.
• Staff training: Employees and contractors who handle personal data receive regular training on confidentiality, data protection obligations, and information security best practices.
• Vendor due diligence: We assess the security posture of key third-party providers and require them to implement appropriate safeguards.
• Regular reviews: Our systems are subject to periodic risk assessments, vulnerability scanning, and, where appropriate, penetration testing.

Incident Response

• We maintain an incident response process for detecting, investigating, and mitigating potential data breaches or security incidents.
• Where a data breach poses a significant risk to your rights and freedoms, we will notify affected users and, where required by applicable law or best-practice standards, notify relevant authorities without undue delay.

Where feasible, we aim to align with recognised information security frameworks (such as ISO 27001 or SOC 2 principles), even if we have not formally certified against each framework at all times.

Complaints & Contacts

OBSERVE: Users need accessible channels to raise privacy concerns or complaints.

EXPAND: We provide multiple contact methods and explain how complaints are handled and escalated.

REFLECT: This ensures transparency and accountability in how we address your privacy issues.

How to Contact Us

• Privacy and data protection: [email protected]
• General support: [email protected]
• Corporate and information: [email protected]
• Postal address: Liernin Enterprises LTD, Marshall Islands (for written correspondence; please note that delivery times may vary)

Internal Complaint Procedure

1. Submission: Send your complaint or question (including any supporting documentation) to [email protected]. Please:
   • Describe your concern in as much detail as possible;
   • Include your username and registered email address;
   • Indicate whether your complaint is urgent (e.g. suspected account compromise).
2. Acknowledgement: We aim to acknowledge receipt of your complaint within 5 business days.
3. Investigation: Your complaint will be reviewed by the privacy or compliance function and, if needed, by relevant operational teams.
4. Response: We will provide a substantive response within 30 days of receiving a complete complaint. If we cannot respond within this timeframe due to complexity, we will notify you of the delay and the expected timeframe.
5. Escalation: If you are not satisfied with our response, you may request escalation to senior management within the operator organisation.

External Escalation

As Sg Casino operates on an offshore basis, data protection and gambling oversight are generally exercised by authorities in the relevant corporate or licensing jurisdictions rather than Australian regulators. If you believe we have not adequately addressed your privacy concerns, you may have the option, depending on your location and the specific circumstances, to:

• Seek independent legal advice regarding your rights and potential avenues of redress; and/or
• Lodge a complaint with a competent supervisory or regulatory authority in the jurisdiction that you consider applicable to your situation (for example, an EU data protection authority if you are located in the EU and believe EU law applies, or an authority in the operator's primary jurisdiction).

Details of specific supervisory authorities and their contact points may vary. On request, we will endeavour to provide indicative contact details of relevant authorities based on your country of residence and the context of your complaint.

Updates

OBSERVE: Privacy policies must evolve with changes in law, technology, and business operations.

EXPAND: We set out how we will notify you of changes and your options in response.

REFLECT: This maintains transparency over time and allows you to make informed choices.

Changes to This Policy

• We may update this Privacy Policy from time to time to reflect:
  • Changes in our services, corporate structure, or technology;
  • Updates in legal or regulatory requirements in the jurisdictions relevant to our operations; or
  • New guidance or best practices in data protection and security.

Notification Methods

• Website notice: The updated version will be posted on sg-aussie.com with a revised "Last updated" date.
• Email: For material changes that significantly affect your rights or how we use your data, we will, where feasible, notify you by email using the address registered to your account.
• On-site alerts: We may display banners or dashboard notifications within your account to inform you of key changes.

Advance Notice and Your Options

• For significant changes that materially affect:
  • The categories of data we collect;
  • The purposes for which we use your data; or
  • Your ability to exercise rights or control over your data;
  we will endeavour to provide at least 30 days' advance notice before the changes take effect, unless an earlier change is required by law or security considerations.
• If you do not agree with the updated Policy, you may:
  • Adjust your privacy or marketing settings; and/or
  • Request account closure and, where applicable, exercise your rights (such as data access or erasure) before the changes apply to you.

Last updated: January 2026

Changelog (material changes):

• January 2026: Clarified operator structure and offshore context; expanded descriptions of international transfers, retention periods, and security measures; refined user rights section to reflect alignment with international privacy standards; added more detailed complaints and update procedures.